Shipping & Returns

1. Order Processing Time

AceComms will endeavour to process and ship out all orders promptly, depending on the size of the order and the availability of stock.  If no stock is available on a certain product, all the other items on the Purchase order will ship, and the product that is not available will be backordered and shipped when it comes into stock.

Tracking IDs are available on all invoices for easy reference:

Please wait until the next day before checking to allow for the tracking information to be updated.

2. Shipping Address Changes

Please ensure that your account details are up to date when placing your orders with the AceComms Sales Team. If you would like to change the shipping address for your order, please contact AceComms Sales at sales@acecomms.com.au  and advise your new shipping address. Once the order is shipped, we cannot alter the shipping address anymore.

3. Drop Shipping

AceComms provides a drop-shipped service to all our dealers, where AceComms will ship directly to your customers’ premises on request. Note that no invoice documents will accompany the shipment. This service must be requested at the time of placing the order, and the correct delivery details need to be supplied.

3. Shipping Methods, Costs, and Delivery Times

Shipping cost will be calculated at the time of shipment and then added to the invoice.

We provide several shipping options:

• Collect – orders can be collected via our premises at Unit 2, 60 Alexandra Place, Murrarie, QLD, during our normal business hours, free of charge.
  
  
• Drop Ship – dealers can specify that they wish for the goods to be delivered directly to their customers. A valid physical address must be supplied at the time of placing the order.
  
  
• Overnight Express – overnight deliveries to major urban centres will typically take around 1 to 2 days to deliver. All express freight charges will be paid by the dealer at the time of the invoice.
  
  
• Standard Shipping – shipping will typically happen within a day or so after order placement. Allowance should be made for 3 – 7 business days.

Be aware that these delivery times can become longer, and allowances should be made for busier periods such as Christmas, office closures, public holidays and other unforeseen circumstances.

Standard Freight Charges per Purchase Order

• 1 Kg Satchel/Bag = $20
• 3 Kg Stachel/Bag = $30
• 5 Kg Stachel/Bag/Box = $40
• Purchase Orders over $20k = free freight
• Warranty repairs/replacement – free of charge (note dealers will be responsible for freight charges to the AceComms premises in Murrarie).

Note that internal shipments will be quoted before acceptance of the order, and the dealer may attract additional fees for customs duties and taxes. Certain items may not ship due to customs regulations.

4. Shipping Restrictions

We are unable to ship to a P.O. Box. Please ensure that the correct delivery address is specified at the time of order.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact the AceComms Sales team on telephone number 1300 121 155 to investigate. We can contact the shipping company to investigate the issue.

If your package has arrived damaged, please complete the AceComms Credit Request and Returns Form on the AceComms website to initiate the return and replacement process.

6. Returns and Refunds

AceComms will accept the return of new and unused products in their original packaging material within 30 calendar days of the original shipment of the product. After 30 calendar days, a 15% restocking fee will be assessed. Please note that products ordered with specific modifications and requirements may not be returnable and will be assessed on a case-by-case basis.

Products returned will only be accepted in their original packaging material with no markings or labels attached, and must be in a resellable condition. Customers will need to bear the freight cost of the returned goods. This policy excludes licenses and software.

After 90 days, AceComms will no longer accept returns of new or unused equipment. This policy applies to all AceComms-supplied products, including products supplied through 3rd party suppliers. Requests for product returns can be submitted via the AceComms website using the AceComms Credit Request & Return Form.

Note that all credit requests and returns are subject to approval. Please wait for the approval notification before shipping the goods to the AceComms Stores Department at Unit 2, 60 Alexandra Place, Murrarie, Qld, 4172.  The AceComms Credit Request and Return Forms need to be submitted with the goods. A further visual inspection of the goods will be carried out before the credit is passed.

AceComms will replace defective radios under warranty that are returned within 30 calendar days of the shipment date. Thereafter, AceComms, at its discretion, will, at no charge, either repair or replace this product during the warranty period, provided it is returned in accordance with the terms of this warranty to the place of purchase. All repaired radios will carry a three-month warranty from the invoice date.

All defective equipment, whether under warranty or not, can be returned to AceComms by completing the AceComms RMA Form available on the AceComms website. Please wait for the RMA confirmation before sending the goods to the AceComms Service Department at Unit 2, 60 Alexandra Place, Murrarie, QLD, 4172, along with the processed AceComms RMA form.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at either sales@acecomms.com.au or service@acecomms.com.au. For AceComms Shop-related queries, you can direct your questions to shopsupport@acecomms.com.au.

Updated: 9 September 2025