Frequently Asked Questions

Q: What payment methods do you accept?: We accept major credit cards (Visa and MasterCard) and Happen Pay. All accounts are set up to allow you to purchase as set out in your terms of contract.
Q: Can I modify or cancel my order after placing it?: Orders can be modified or cancelled within 1 hour of purchase. Please contact the AceComms Sales Team on 1300 121 155 to discuss your requirements.

Q: Do you offer international shipping?: Yes, we ship worldwide. Shipping fees and delivery times vary by location and will be calculated at the time of shipment and added to the invoice.
Q: How long does delivery take?: Standard shipping typically takes 3–7 business days. Express options are available for faster delivery.
Q: How can I track my order?: Once your order ships, you will be invoiced, which will provide you with a tracking ID. Please allow 24 hours for the tracking information to be updated by the courier company.

Q: What is your return policy?: We accept returns within 30 days of delivery for unused items in original packaging. Some exclusions apply. Please read the AceComms Credit and Return Policy for further information.
Q: How do I initiate a return?: Please complete the AceComms Credit Request and Return form available on the AceComms website.
Q: When will I receive my refund?: Refunds are processed within 5–10 business days after visual inspection of the returned item.

Q: What if an item is out of stock?: The out-of-stock item will be placed on back order and shipped when it is received in the warehouse.

Q: How can I contact you?: You can reach us via phone on 1300 121 155 or via email at sales@acecomms.com.au during business hours.
Q: What are your customer service hours?: Our team is available Monday to Friday from 8:30 am to 4:30 pm.